Privacy Policy
Lucy's Listings Privacy Policy Effective Date: July 20, 2026 Last Updated: July 20, 2026 Lucy's Listings (“Lucy's Listings,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use our website, mobile application, and related marketplace services collectively referred to as the “Service.” Lucy's Listings is operated by CampusBulletins. By using the Service, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use the Service.
1. Scope of This Policy
This Privacy Policy applies to personal information collected through Lucy's Listings, including when you:
- Create or manage an account
- Post, browse, save, or respond to listings
- Post housing, rental, sublease, roommate, product, or service listings
- Communicate with other users
- Arrange a meetup, pickup, or delivery
- Contact customer support
- Report another user or listing
- Participate in surveys, promotions, or testing; or
Otherwise interact with the Service. This policy does not govern websites, applications, payment services, delivery providers, or other third-party services that Lucy's Listings does not control.
2. Personal Information We Collect
The information we collect depends on how you use the Service.
A. Information You Provide
We may collect information you provide directly, including:
- Name
- Email address
- Telephone number
- Username and password
- Profile photograph
- School, university, employer, or community affiliation
- Account preferences
- Customer-support communications
- Reports, complaints, and dispute information; and
Any other information you choose to provide. You are not required to provide information that is unrelated to using the Service. However, some information may be necessary to create an account or access certain features.
B. Listing Information
When you create or interact with a listing, we may collect:
- Listing title and description
- Photographs and videos
- Price or requested compensation
- Item condition
- General listing location
- Housing address or neighborhood
- Housing availability, rent, deposits, utilities, and occupancy details
- Pickup, meetup, or delivery preferences
- Category and search tags
- Listing creation and modification dates
- Listing views, saves, responses, and engagement
- Your communication preferences; and
Other information included in the listing. Listings and profile information you publish may be visible to other users or to the public. Do not post sensitive information that you do not want others to see.
C. Messages and Communications
If the Service allows users to communicate with one another, we may collect and store:
- Message content
- Sender and recipient information
- Message timestamps
- Attachments
- Delivery and read-status information; and
Information associated with reports or blocked users. We may use automated tools to identify spam, scams, prohibited content, security threats, or potential violations of our Terms of Service. We may review messages when reasonably necessary to:
- Investigate a user report
- Prevent fraud or abuse
- Protect users or the Service
- Enforce our Terms of Service
- Comply with applicable law; or
Respond to a valid legal request. Messages sent through Lucy's Listings should not be considered confidential communications with Lucy's Listings.
D. Device and Usage Information
When you use the Service, we and our service providers may automatically collect:
- Internet Protocol address
- Browser type
- Device type and operating system
- Device identifiers
- Language and time-zone settings
- Mobile carrier
- Referring and exit pages
- Pages, listings, and features viewed
- Search queries
- Links and buttons selected
- Session duration
- Login activity
- Crash reports
- Performance information
- Approximate location inferred from your IP address; and
The dates and times you access the Service. We may combine this information with other information associated with your account.
E. Location Information
We may collect approximate location information based on your IP address or the general location you enter for a listing. With your permission, certain features may collect more precise device location information, such as when helping you find nearby listings. You may disable location access through your device settings, although doing so may limit some location-based features. You should not publicly disclose your precise home address unless doing so is necessary for a housing listing and you understand that it may be visible to others.
F. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, software development kits, and similar technologies to:
- Keep you signed in
- Remember your preferences
- Operate Service features
- Understand how users interact with the Service
- Measure performance
- Detect fraud or security threats
- Personalize listings and recommendations; and
Improve the Service. Some cookies are necessary for the Service to function. Others may be optional and subject to your choices. You may be able to control cookies through:
- Your browser settings
- Your device settings
- Our cookie-preference tool, if available; or
A legally recognized opt-out preference signal. Disabling cookies may prevent some parts of the Service from functioning properly.
G. Information From Third Parties
We may receive information from third parties, including:
- Authentication or sign-in providers
- Universities, organizations, or community partners
- Analytics providers
- Fraud-prevention and security providers
- Other users who report an account or listing
- Public databases
- Social-media services, when you connect an account; and
Business or marketing partners. When you use a third-party account to sign in, we may receive information permitted by your settings with that provider, such as your name, email address, and profile photograph.
3. How We Use Personal Information
We may use personal information to:
A. Provide the Service
This includes using information to:
- Create and maintain accounts
- Publish and manage listings
- Display relevant listings
- Enable communication between users
- Support search, filtering, saving, and recommendation features
- Facilitate meetup, pickup, delivery, and housing-related communications
- Send account and service notifications; and
Respond to support requests.
B. Personalize Listings and Recommendations
We may use your general location, searches, listing views, saved listings, messages, categories, and activity to:
- Rank search results
- Recommend relevant listings
- Suggest categories or locations
- Customize your homepage or feed; and
Improve the relevance of notifications. You may adjust certain personalization and notification settings through your account, when those controls are available.
C. Maintain Safety and Integrity
We may use information to:
- Verify accounts or contact information
- Detect fraudulent, deceptive, discriminatory, illegal, or prohibited listings
- Identify spam, scams, harassment, or unauthorized account access
- Investigate reports and disputes
- Enforce our Terms of Service
- Protect users, Lucy's Listings, and third parties
- Prevent misuse of housing and marketplace features; and
Maintain records of enforcement decisions.
D. Communicate With You
We may send:
- Account-verification messages
- Security alerts
- Listing updates
- Message notifications
- Policy and Service updates
- Customer-support responses
- Administrative communications; and
Marketing communications, where permitted. You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may still receive non-promotional communications necessary to operate your account or provide the Service.
E. Analyze and Improve the Service
We may use information to:
- Understand Service usage
- Develop new features
- Diagnose technical issues
- Test changes
- Measure performance
- Conduct research and analytics
- Improve recommendations
- Create aggregated statistics; and
Improve the safety and accessibility of the Service.
F. Comply With Legal Obligations
We may use information to:
- Respond to valid subpoenas, warrants, court orders, or governmental requests
- Comply with applicable laws and regulations
- Establish, exercise, or defend legal claims
- Investigate suspected illegal activity
- Protect someone’s safety; and
Maintain records required by law.
4. How We Disclose Personal Information
We may disclose personal information in the following circumstances.
A. Other Users and the Public
Information you include in public listings or profiles may be viewed, copied, saved, or shared by other users or members of the public. This may include:
- Your username
- Profile photograph
- Listing photographs
- Listing descriptions
- Prices
- General location
- Housing information
- Availability; and
Other information you choose to publish. Your email address, phone number, precise location, or other contact information may also be visible when you choose to include it in a listing or provide it to another user. Lucy's Listings cannot control how other people use information you voluntarily disclose.
B. Service Providers
We may disclose information to companies that perform services on our behalf, including providers of:
- Website and cloud hosting
- Data storage
- Account authentication
- Email and text-message delivery
- In-app messaging
- Search functionality
- Maps and location tools
- Analytics
- Customer support
- Content moderation
- Fraud prevention
- Cybersecurity
- Error monitoring
- Marketing communications; and
Legal, accounting, insurance, and professional services. We authorize service providers to use information only as reasonably necessary to perform services for us or as otherwise permitted by law and their applicable agreements.
C. Analytics and Technology Partners
We may permit analytics and technology providers to collect device and usage information through cookies or similar technologies. These providers may help us understand traffic, identify technical problems, measure engagement, and improve the Service. Their collection and use of information may also be governed by their own privacy policies.
D. Advertising Partners
If Lucy's Listings introduces third-party advertising, we may disclose identifiers, device information, cookie data, and activity information to advertising partners. Certain disclosures for targeted or cross-context behavioral advertising may be treated as a “sale,” “sharing,” or “targeted advertising” under some privacy laws, even when no money changes hands. Where required, users will be provided with a method to opt out, such as a Your Privacy Choices link or cookie-preference control. Current advertising practices: Lucy's Listings does not currently use targeted advertising.
E. Safety, Legal Compliance, and Enforcement
We may preserve or disclose information when we reasonably believe doing so is necessary to:
- Comply with law or legal process
- Respond to a governmental or law-enforcement request
- Protect the rights, property, or safety of Lucy's Listings, its users, or another person
- Investigate fraud, discrimination, threats, harassment, theft, or illegal activity
- Enforce our agreements and policies
- Prevent or address security or technical problems; or
Respond to an emergency. We may challenge legal requests that we believe are invalid, excessive, or unlawful, but we are not required to do so.
F. Business Transactions
If Lucy's Listings is involved in a merger, financing, acquisition, bankruptcy, reorganization, asset sale, or similar transaction, personal information may be disclosed or transferred as part of that transaction. Any successor may continue to use personal information as described in this Privacy Policy unless you are notified otherwise.
G. With Your Direction or Consent
We may disclose information when you direct us to do so or otherwise provide consent.
5. Sale and Sharing of Personal Information
Lucy's Listings does not sell personal information in exchange for money. However, depending on the technologies we use, disclosing identifiers or online activity to advertising or analytics partners may be legally considered a sale, sharing, or use for targeted advertising in certain jurisdictions. Where applicable, you may request to opt out by:
- Selecting Your Privacy Choices at https://lucyslistings.com
- Adjusting cookie settings
- Sending a request to support@lucyslistings.com; or
Using a legally recognized universal opt-out preference signal. Lucy's Listings does not knowingly sell or share the personal information of users under 18.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
- Maintain your account
- Provide the Service
- Keep listings and messages available
- Complete the purposes described in this Privacy Policy
- Prevent fraud and abuse
- Investigate reports and disputes
- Enforce agreements
- Maintain security
- Comply with legal, tax, accounting, and regulatory requirements; and
Establish, exercise, or defend legal claims. Retention periods may vary depending on the type of information, how it is used, and applicable legal requirements. When personal information is no longer reasonably needed, we may delete, de-identify, or aggregate it. Information may remain in backups for a limited period before being deleted through ordinary backup procedures. Public listings or messages copied by other users may remain outside our control after you delete your account or content.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These safeguards may include:
- Access controls
- Authentication measures
- Encryption where appropriate
- Logging and monitoring
- Secure hosting
- Software updates
- Employee or contractor access restrictions; and
Incident-response procedures. No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee that personal information will never be accessed, disclosed, altered, lost, or destroyed. You are responsible for protecting your password and account credentials. Notify us promptly at support@lucyslistings.com if you believe your account has been compromised.
8. Your Choices
A. Account Information
You may review or update certain account information through your account settings.
B. Listings
You may edit, close, or delete listings through the Service, subject to our retention practices and legal obligations.
C. Communications
You may unsubscribe from promotional emails, adjust notification settings, or disable certain device notifications. Administrative and security communications may not be optional while you maintain an account.
D. Location
You may control device-location permissions through your device or browser settings.
E. Cookies
You may control certain cookies through your browser, device settings, or our cookie-preference tool.
F. Account Deletion
You may request deletion of your account through:
- Your account settings; or
An email to support@lucyslistings.com. Deleting your account may not immediately delete information we must retain for security, fraud prevention, dispute resolution, legal compliance, or other legitimate purposes.
9. U.S. State Privacy Rights
Depending on where you live and whether an applicable privacy law covers Lucy's Listings, you may have rights regarding your personal information, including the right to:
- Confirm whether we process your personal information
- Access personal information we maintain about you
- Obtain a portable copy of certain information
- Correct inaccurate information
- Delete certain information
- Opt out of the sale or sharing of personal information
- Opt out of targeted advertising
- Opt out of certain profiling
- Limit certain uses of sensitive personal information
- Withdraw consent
- Appeal the denial of a request; and
Receive equal service without unlawful discrimination for exercising a privacy right. These rights are subject to exceptions and may not apply in every circumstance. To submit a request, contact us at support@lucyslistings.com or use a privacy request form if available on our website. Your request should include enough information for us to reasonably verify your identity and understand the request. We may request additional information when reasonably necessary for verification. An authorized agent may submit a request on your behalf where permitted by law. We may require proof of the agent’s authority and verification of your identity. We will not unlawfully discriminate against you for exercising an applicable privacy right. If we deny your request, you may have the right to appeal by contacting support@lucyslistings.com with the subject line “Privacy Appeal.”
10. Sensitive Personal Information
Please do not post highly sensitive personal information in a public listing or send it to another user unless it is necessary and you understand the risks. Sensitive information may include:
- Government identification numbers
- Financial-account credentials
- Passwords or verification codes
- Precise location
- Medical information
- Immigration documents
- Biometric information
- Social Security numbers
- Private educational records; or
Information revealing legally protected personal characteristics. Lucy's Listings does not require this information for ordinary marketplace listings unless we clearly explain otherwise. If we begin collecting sensitive information for identity verification, payments, or another feature, we will provide any notices and choices required by applicable law.
11. Housing and Discrimination Reports
Housing listings may contain information related to property location, rent, occupancy, accessibility, household preferences, or requested accommodations. We may use and disclose information associated with a housing-discrimination report to:
- Investigate the listing or user
- Enforce our nondiscrimination rules
- Preserve evidence
- Protect affected users
- Obtain legal advice; or
Comply with applicable law. Do not include unnecessary medical or disability information in a public listing. Accommodation-related information should be shared only when reasonably necessary.
12. Children’s Privacy
Lucy's Listings is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 13. A child under 13 may not create an account, post a listing, or use the Service. If you believe a child has provided personal information to us, contact support@lucyslistings.com. We will investigate and take appropriate steps to delete the information when required.
13. Third-Party Services
The Service may contain links to or integrations with third-party services, including:
- Mapping services
- Social networks
- Authentication providers
- Payment platforms
- Delivery services
- University or community websites; and
External websites included in listings. Lucy's Listings does not control third-party privacy practices. Review a third party’s privacy policy before providing information or using its service.
14. International Users
Lucy's Listings is operated from the United States and is primarily intended for users in the United States. If you access the Service from another country, your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate. Privacy and data-protection laws in those locations may differ from those in your country.
15. Changes to This Privacy Policy
We may update this Privacy Policy as our Service, technology, or legal obligations change. When we make material changes, we may provide notice through:
- The Service
- An account notification
- Email; or
Another reasonable method. The “Last Updated” date above identifies when this Privacy Policy was most recently revised. Your continued use of the Service after an updated policy becomes effective constitutes acknowledgment of the updated policy, except where applicable law requires additional notice or consent.
16. Contact Us
Questions, privacy requests, complaints, or concerns may be directed to:
Lucy's Listings
CampusBulletins
1405 Dr MLK Jr Ave NE 87106 Albuquerque, NM
Email: support@lucyslistings.com
Security reports: support@lucyslistings.com
Website: https://lucyslistings.com